01About these terms
These Terms & Conditions apply to your use of the Embakh Solutions website (embakh.co.za) and to any services we provide to you. By using the website or engaging us, you agree to these terms.
In these terms, “Embakh”, “we”, “us” and “our” mean Embakh Solutions, and “you” means the person or business using the website or engaging our services. If you do not agree, please do not use the website.
02Our services
We offer web and mobile application development, graphic design, marketing and branding support, and registration and compliance support. The descriptions on this website are examples of possible areas of work, not fixed packages or automatic inclusions.
The scope, deliverables, timelines and fees for any project are agreed with you in writing (for example in a proposal, quotation or email confirmation) before work begins. If this website and a written agreement differ, the written agreement applies.
03Quotes, payment and changes
Quotes are valid for the period stated in the quote. Payment terms, deposits and milestones are set out in the written proposal for your project.
Requests that fall outside the agreed scope are treated as change requests and may affect the timeline and fees. We will discuss these with you before proceeding.
Unless agreed otherwise in writing, amounts are in South African Rand (ZAR) and exclude third-party costs such as hosting, domains, licences, printing and government or registry fees.
04What we need from you
To deliver good work on time, you agree to provide accurate information, content, feedback and approvals promptly. Delays on your side may move delivery dates.
You confirm that any text, images, logos or other material you give us is yours to use, or that you have permission to use it, and that it does not infringe anyone else's rights.
05Intellectual property
Unless agreed otherwise in writing, ownership of the final deliverables created specifically for you passes to you once all amounts due for them have been paid in full. Until then, we retain ownership and you may not use them beyond what we have agreed.
We keep ownership of our pre-existing tools, code libraries, templates and methods, and grant you a licence to use them as part of the delivered work. Third-party materials (such as fonts, stock images and open-source software) remain subject to their own licences.
Unless you ask us not to in writing, we may show completed work in our portfolio and marketing, excluding confidential information.
06Registration and compliance support
Our registration and compliance support (including CIPC and SARS-related assistance) is administrative guidance and help with the process. It is not legal, tax, accounting or financial advice, and we are not a substitute for a qualified professional where one is needed.
Approvals, registrations and outcomes are decided by the relevant authorities. We cannot guarantee their decisions, turnaround times or fees, and you remain responsible for the accuracy of the information submitted in your name or your business's name.
07Kuphi and products in development
Kuphi is an Embakh product that is currently in development. Information on this website about Kuphi is an introduction only. Features, availability, pricing and launch plans may change, and nothing on this website is a promise that a particular feature or launch date will be delivered.
If you submit feedback or ideas about Kuphi, you allow us to use that feedback to improve our products without any obligation to pay you or credit you. We will only send you launch updates if you opt in.
08Using this website
You agree not to misuse the website. This includes attempting to gain unauthorised access, interfering with its operation, introducing malicious code, scraping it in a way that burdens our systems, submitting false or misleading information through our forms, or using it for unlawful purposes.
The website's design, text, graphics, logos and code are owned by or licensed to Embakh and may not be copied or reused without our written permission, except as the law allows.
09Personal information
We process personal information in line with the Protection of Personal Information Act (POPIA). We collect only what you choose to give us, for example your name, email address and message when you contact us or complete the Kuphi feedback form, and we use it to respond to you, understand product interest and, if you opt in, send updates.
The contact and enquiry forms and the Kuphi feedback form send what you submit to us by email. The website does not keep a database of these messages. To limit spam, our server briefly keeps a hashed record of your IP address and the time of recent submissions, and discards it after a few minutes. We do not sell your personal information. You may ask us to access, correct or delete your information by emailing info@embakh.co.za.
10Third-party links and services
The website links to third-party services such as WhatsApp. We do not control these services, and your use of them is subject to their own terms and privacy policies.
11Disclaimers and limitation of liability
We take care to keep the website accurate and available, but it is provided “as is”, and we do not guarantee that it will be uninterrupted or error-free.
To the fullest extent permitted by law, Embakh is not liable for indirect or consequential loss, loss of profit, revenue or data, or loss arising from your reliance on information on the website. For services we provide under a written agreement, our total liability is limited to the fees you paid us for the specific service giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, nor any rights you have under the Consumer Protection Act or other applicable law.
12Cancellation and termination
Either of us may end a project by written notice. If you cancel, you remain responsible for work completed and costs incurred up to the cancellation date, as set out in our written agreement.
We may suspend or end your access to the website if you breach these terms.
13Changes to these terms
We may update these terms from time to time. The updated version applies from the date shown at the top of this page. Work already agreed in writing continues under the terms that applied when it was agreed, unless we both agree otherwise.
14Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them. We encourage you to contact us first so we can try to resolve any concern informally.
15Contact us
Questions about these terms? Email info@embakh.co.za or call +27 (81) 798 5685.
16Cookies and analytics
With your consent, we use Google Analytics 4 to understand how visitors use the website, for example which pages are viewed and which navigation links are clicked. This sets cookies named _ga and _ga_ followed by an identifier, which usually last up to two years.
Analytics only loads after you choose Accept. We do not use advertising cookies or ad personalisation. You can decline, or change your choice at any time using “Cookie settings” in the website footer. Google processes this data on our behalf and may store it outside South Africa, subject to its own privacy terms.